Bill Pay Information
When can I start using Bill Payer?
Processing your Bill Payer application can take anywhere from 5
to 7 days. You will be able to access your account as soon as you've
received your password and pin in email from DFFCU.
Where do I go to pay my Bills?
To pay your bills online you must be signed up for DFFCU HomeCU. To
connect to Bill Pay you must log on to your home banking account
and click on "Pay Bills" from the menu selection.
What bills can I pay through Bill Payer?
You can pay practically anyone using Bill Payer-charge accounts,
utilities, even your doctor or day-care center. Some organizations
will not accept payments via Bill Payer, such as the IRS and other
taxing entities, court ordered payments, or payments outside the
U.S.
Will I be able to use Bill Payer with any of my accounts?
You may choose your DFFCU savings or checking accounts to be your
designated source for Bill Payer purposes. More than one checking
account may be designated.
How many days does it take for a payment to reach my payee?
Since payment processing can take several working days, schedule
your payments at least 5 working days ahead of the date they are
due.
How do I add a New Payee to My Payee List?
Changes to payee information can be submitted online by choosing
the "Add Payee" function. Please remember to enter complete
information to avoid delays.
How long does it take
to add a New Payee to my Payee list?
Your request to add a payee is processed immediately, and you
may begin to make payments at that time.
How and when will I be billed for the bill payer service?
Bill Payer service fee of $4.95 per month will be reflected on your
DFFCU monthly statement and will be deducted directly
from your designated checking account. The fee will start after an
initial month free.
When is Bill Payer available?
Bill Payer is available 24 hours a day, 365 days a year. Only system
maintenance may interrupt Bill Payer's availability.
Can I use Bill Payer overseas?
Online Bill Payer can provide you with peace of mind if you are traveling
for an extended period of time. All you need is access to the World
Wide Web with a secure browser, and you can pay your bills.
How will Bill Payer debits appear on my statement?
"BP Service Bill eBP Fee" will be the way they will appear
on your statement.
Will I be charged the monthly service fee even if I don't make
any payments?
Yes, you will be charged for each month after the free period until
you choose to terminate the service by contacting a DFFCU representative.
Prohibited payments - are these prohibited with
us too?
Payments may be made only to payees with a U.S. payment address.
You may not make a payment of alimony, child support, taxes, or
other governmental fees or court-ordered payments through the Service.
How far in advance can I schedule a payment?
You may schedule a payment to be processed on any future Business
Day within one year from the date you scheduled the payment ("Future
Payment").
How do I terminate or discontinue the Bill Payer
service?
You may terminate your use of the Service at any time by writing
to us. You must notify us at least ten days prior to the date on
which you wish to have your Service terminated. We may require
that you put your request in writing.
How do I place a stop payment? Is there a
fee?
You may delete any single payment or recurring
payment at any time prior to 5:00 a.m.,
Eastern Time, USA, on the Account Debit
Date. To delete a payment, simply log in
to our online bill payer service and follow
the instructions/links. You may also stop
any payment by calling us in time for us
to receive your request three Business
Days or more before the Account Debit Date.
If you call, we may also require you to
put your request in writing and send it
to us within fourteen days after you call.
If you delete the payment yourself as described
above, there is no fee. If you place a
stop payment with us, the fee is $5.
Are payments processed even on weekends?
Payments can be processed only on Business Days, subject to system
availability. If the, Account Debit Date falls on a weekend or holiday,
your payment will be processed on the next Business Day. Our Business
Days are Monday through Friday. Federal Reserve and credit union
holidays are not included.
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